Josh Miller

Josh Miller is CEO and co-founder of The Browser Company, makers of Arc. Previously a product manager at Facebook and investor at Thrive Capital. A product philosopher and storyteller; Arc is his framework for building consumer software that wins on emotional connection rather than metric optimisation.

Key ideas

• Optimise for feelings, not metrics. The primary design question is “how do we want the user to feel?” Metrics track whether you are succeeding; they do not guide what to build.
• Heartfelt intensity. The most important hiring criterion: everyone shows up with something specific they are out to prove.
• Assume you don’t know. Operating principle that creates beginner’s mind even for subject-matter experts; paired with a default to action (“so you’ve got to get going”).
• Building in public as trust-building. Making the humans behind the product visible restores the trust that the tech industry has spent a decade eroding.
• The internet computer. Arc’s long-term ambition: as all computing moves to the cloud, the browser interface becomes the computer itself. Arc aims to be to the web browser what the iPhone was to the cell phone.

Appearances

See also

• Product Taste
• LLM OS